INNOVATION AND TECHNOLOGY
In today’s fast-paced technological landscape, consumers expect the modern conveniences they use in their daily lives to be available from their management companies. Gates Hudson has taken strides to ensure our technology offerings not only keep pace with our industry peers but lead the way. Through a continuous process of evaluation, testing, and integration, we have curated a suite of cutting-edge proptech solutions that not only match but surpass industry standards. This approach ensures that our residents enjoy modern services and convenience, and our clients are confident their properties are being managed effectively and efficiently.
Our technology stack starts with YARDI, the multifamily industry’s leading property management software. We’ve chosen to partner with YARDI because of its robust platform, the array of processes and ancillary services it streamlines, and its high level of flexibility. But what truly sets YARDI apart is its flexibility. By strategically partnering with YARDI, we gain access to a vast ecosystem of third-party software providers, enabling us to tailor bespoke solutions for each property in our diverse portfolio.
IN-HOUSE
IT MANAGEMENT
As the multifamily technology landscape evolves, the need for IT support has become more important than ever. Gates Hudson’s IT team provides a full menu of technology-based support services that meet a wide range of individual client needs. Our IT staff deploys staff throughout our portfolio to ensure our operations run smoothly with minimal downtime.
Office Reconfiguration/Start-Up Solutions
- Site network configuration
- PC maintenance by performing cleanups and installing updates
- Anti-spyware and anti-virus software installation
- Office productivity software installation
- Back up/archive site data
- Procurement and installation of new equipment
- Procurement and set up of printers and copiers
- Installation, set up, and management of Meraki firewall/content filtering
- Cell phone and iPad management
- Administration of MS Office 365
- On-site VOIP conversion and management
- Internet/WiFi connectivity set-up
- Cell booster configuration
- Configuration and management of email systems
- Management of terminal server connections
Ongoing IT Support
- 24/7 emergency IT support
- Technical support for computer hardware and software
- General network maintenance (security, back-ups, file management)
- Administration of single sign-on platform
- High-speed internet services troubleshooting
- Provide email support
- Emergency phone system support
- Arrange PC or printer loaner if repairs are delayed
- Arrange cell-based internet connectivity in case of service outage
- Arrange emergency VOIP connectivity in case of service outage
- Continuous development of Property Management Software
- Domain management
- Software Integration
- ISP service configuration
- Coordination with access control, parking, alarm, and camera systems
- Lead cyber security training
Custom IT Solutions
- Telecom review and audit
- Technology consultation
- Low voltage system design
- Parking management
- Vendor integration
- Smart home technology
- New technology assessments