Our Company

Gates Hudson is a privately held company that provides comprehensive and customized Real Estate services to a diverse set of clients throughout the greater Washington, D.C. region.

Founded in 1980 and currently operating with over 700 employees, the company’s depth of experience is exemplified by its diverse local portfolio. This includes nearly 15,000 multifamily apartment units, 2.6 million square feet of office and retail space, over 34,000 condominium and community association units, as well as construction management assignments totaling over $350 million in aggregate value. Since the firm’s founding, Gates Hudson has crafted a multi-­disciplined platform of residential and commercial services to include property management, leasing, investment sales, realty services, association management, project management and technical services. We are proud to have earned the Accredited Management Organization (AMO®) designation from the Institute of Real Estate Management (IREM).

There is strength in our diversification, and our clients

benefit from a better assessment of their needs and experience timely, practical and cost effective solutions. We leverage our multi­disciplined platform and offer a diversified and experienced team to match our clients’ needs. Our hands-­on style, combined with our depth of experience and focus on the local market, positions the firm well to work effectively with both private and institutional clients alike. Further, we pride ourselves on being able to meet every need that might arise at any time in the life cycle of a given Real Estate asset.We attribute our longevity and success to an extraordinary team of people whose integrity, experience and knowledge are rivaled only by their genuine passion for providing the best services possible. We are accredited, skilled, knowledgeable, experienced and always quick to problem solve or strategize on market trends.

Sustainability

Gates Hudson fosters and promotes an environmentally conscious perspective across all enterprise divisions, implementing environmentally sustainable business practices at each of our managed properties. In doing so, we provide a healthier and more productive workplace for our employees and a better environment for our residents and tenants to thrive within; all while promoting long term value and return on investment for client partners. This is the mission of the Gates Hudson Sustainability Team: to develop and execute a sustainable real estate strategy in collaboration with client partners, residents, tenants, employees and vendors to make a positive impact on the communities in which we live and work. The key components of the Gates Hudson Sustainability Strategy include the following: Energy Efficiency, Water Efficiency, LEED® Certification and Education & Training.

Careers

On Call Concierge - Arlington Luxury Condominium

Location: Arlington, VA | Department: | Type: Full Time | Min. Experience: Entry Level
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Gates Hudson is seeking an on call concierge candidate for an opening at a luxury condominium in Arlington, VA. Qualified candidates must be energetic, dynamic, professional in appearance and customer service focused. 

The concierge shifts are Monday-Friday 8am-4pm, Monday-Friday 4pm-midnight, Saturday-Sunday 8am-4pm and Saturday-Sunday 4pm-midnight. Our ideal candidate needs to be flexible to work these shifts if called.

Qualifications:

  • Ability to successfully provide excellent customer service to residents
  • Excellent organizational skills and strong attention to detail
  • Professional demeanor with great verbal and written communication skills
  • Basic computer skills
  • Must be a team player with a positive attitude
  • Prior experience strongly preferred

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive salary, benefits and 401(k).


Gates Hudson is a private real estate investment and management company specializing in management of office, industrial buildings, shopping centers, HOA's, Condominiums and multi-family apartment properties in the Virginia, Maryland and Washington, DC markets. As veterans of the Washington, DC metro area real estate market, Gates Hudson tailors the professional experience of our staff to each of our clients needs. Founded in 1980 with the conviction that proficient, hands-on management is the key to successful real estate ventures.
 

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Community Manager

Location: Arlington, VA | Department: GHACM | Type: Full Time | Min. Experience: Mid Level
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Gates Hudson Community Management firm is looking for an experienced Community Manager for a condominium association located in Arlington, VA . We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required. Candidates with professional CMCA preferred.

Essential Duties and Responsibilities:

  •  Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  •  Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  •  Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to the Board of Directors.
  •  Ensure routine expenditures are consistent with the Association’s owner approved budget.
  •  Control purchases and utilize the approved vendor lists.
  •  Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
  •  Maintain records for all transactions conducted on-site.
  • Maintain a positive customer service attitude.
  •  Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  •  Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  •  Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
  •  Supervision of onsite staff as applicable and ensures all deadlines are met.
  •  Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
  •  Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

  • Must have a strong background in customer service.
  • Must be able to clearly convey information through written and verbal communications.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
  • 1-2 years’ experience in Association management or a similar field.
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  •  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

 

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Assistant Community Manager

Location: Bethesda, MD | Department: GHACM | Type: Full Time | Min. Experience: Mid Level
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Leading Community Association Management firm looking for an experienced Assistant Community Manager for a  condominium located in Bethesda, MD. Ideal professionals must have prior experience in Association Management; Dedicated self-starter that can work independently while overseeing the property and providing exceptional customer service; Detailed oriented with the ability to multi-task items with the Owners, Board and Management office; Have a pristine professional image. CMCA designations preferred. Knowledge MS Office required and Accounting background preferred.

Essential Duties and Responsibilities: 

  • Administrative/Financial
  • Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  • Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  • Investigate and respond to all written resident complaints received by Management.
  • Maintain control of the applicant qualification process and approve or disapprove applications in accordance to established Gates Hudson guidelines.
  • Control lease accuracy; ensure lease file is in compliance with established GHCM’s policy and procedure.
  • Communicate with vendors/contractors concerning work scheduling, billings, vendor relations and certificates of insurance.
  • Assist in preparing rent increase Group Edit List for Portfolio Manager’s approval.
  • Review mail, outside correspondence and inter-company correspondence.
  • Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to GHCM.
  • Provide clerical assistance such as data entry, filing, writing of reports, answering telephones, closing out daily reports, etc.
  • Perform any additional duties assigned.
  • Owner/Resident Relations
  • Maintain a positive customer service attitude.
  • Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  • Review all notices to vacate to determine the cause for move-out.  Make sure every attempt is made to save potential move-outs.
  • Conduct move-in/move-out inspections with residents.
  • Provide supervision of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
  • Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  • Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.

Knowledge and Skills: 

  • Must have a strong background in customer service
  • Must have excellent written and verbal communications skills.
  • Preferred to have the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI).
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
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Property Accountant

Location: Fairfax, VA | Department: GHACM | Type: Full Time | Min. Experience: Entry Level
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We are a premier full-service real estate firm seeking an Property Accountant to join our Gates Hudson Community Management corporate Team in Fairfax, VA.

We are ideally looking for an administrative professional with experience in Accounts Receivable, Accounts Payable, and Customer Service. We want an individual who is able to thrive in a deadline oriented, fast-paced, and high volume environment. This entry-level position is an ideal fit for an individual who has recently earned or is working towards an Accounting, Finance, or Business Administration related degree. We are willing to train the right candidate who is high integrity, dependable, and who has a passion for customer service. Only those who are ready to learn with a great attitude and who are always willing to help those around them will succeed.

Essential Duties and Responsibilities:

  • Process exceptions invoices through 3rd party payables service provider.
  • Post miscellaneous checks internally and deposit at bank on a bi-weekly basis (minimum).
  • Handling of Customer Service inquiries (phone calls, e-mails, voicemails, walk-ins)
  • Process owner account adjustments (e.g. NSF checks, late fee waivers, violation charges, etc.).
  • Enter owner direct debit information into accounting software upon receipt of standard form and voided check/copy of voided check. Send owner direct debit confirmation via e-mail, phone, or regular mail.
  • Process settlements (resales and initial settlements) through the move-in/move-out procedure and process settlement checks appropriately. Resale income due to GHCM should always be given to CFO or Controller.
  • Communicate Accounting issues with Portfolio Managers and on-site staff (Community Managers) such as late fee and violation fee waiver requests.
  • Process GHCM Schedule A/B invoices each month and ensure GHCM income is scanned prior to month end.

Knowledge and Skills:

  • Applicant must be proficient in MS Office particularly in Word and Excel.
  • Knowledge of Jenark property management software and/or the community association industry is a plus. 
  • Superb written, verbal, and organizational skills and the ability to both independently problem solve and work in a team-oriented environment are ideal.
  • Efficient and accurate data entry processing as well as cash management are required on a daily basis. 
  •  Excellent communication skills with our client base via phone, e-mail, and in-person meetings.
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Portfolio Manager

Location: Fairfax, VA | Department: GHACM | Type: Full Time | Min. Experience: Experienced
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Position Overview

The PORTFOLIO MANAGER effectively manages the properties in the portfolio in accordance with each Association’s governing documents, GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the American with Disabilities Act, and all other laws pertaining to housing. Minimize delinquency and expense, all while providing quality service and creating value for each Association and its owners.

Essential Duties and Responsibilities

Administration – Financial Reporting & Budget Administration

  • Complete responsibility for all management services at the property.
  • Maintain records for all aspects of the operation of each Association.
  • Prepare written Monthly Management Reports for the Board of Directors, to be discussed during scheduled Board Meetings. The report includes, but is not limited to the following information: site inspections reports, progress of subcontractors and/or employee repair and maintenance work, emerging problems with grounds and building recommendations for future action, upcoming contracts, covenant violations, closed cases, insurance status reports, parking and towing violation log, and actions involving security and vandalism.
  • Prepare an annual draft budget for the Board’s review and approval.
  • Inspect and maintain all common elements to include physical plant that generates energy to all units/homes.
  • Act as the liaison for the Board of Directors.
  • Ensure that all rules and regulations that govern the Association are enforced.
  • Obtain competitive bidding for all contracts based on written specifications, with the final decision made by the Board of Directors.

Capital Improvements & Physical

  • Recommend and report to the Board improvements needed on the property.
  • Inform the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, CFO and the Board of Directors of property physical needs.
  • Prepare and implement an annual budget along with working capital reserve projects.
  • Authorize purchases and approve invoices for payment, and ensure release of lien is signed before providing final payment.

Personnel

  • Informs the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, CFO and Board of Directors of personnel needs.
  • Oversee all responsibilities of the Corporate Administrative Assistant.
  • Supervision of onsite staff as applicable and ensures all deadlines are met.
  • Hires, trains, and retains professional on-site staff (as necessary) to assist the Association.
  • Assist the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, and CFO as directed.

Property Maintenance

  • Negotiate contracts and update the contract analysis for associations.
  • Perform weekly inspections of buildings and grounds.
  • Perform monthly inspection of preventative maintenance logs and ensures compliance with schedule.
  • Ensure quality control of employee workmanship, contractors, and competitive pricing.
  • Provide the Association with options regarding energy management and capital expenditures.
  • Oversee contractor activities to include: receiving certificates of insurance, copies of bonds, manufacturer’s warranties, release of liens, reviewing and enforcing the quality of workmanship and warranties.
  • Process incident/accident reports and insurance claims, handle potential litigation requests, and follow through with the direction of the Board of Directors.
  • Attendance at Board Meetings per Management Contract Requirements.
  • Maintain a calendar of contracts, expiration dates, and key dates in the competitive bidding process for all contracts.
  • Maintain all common elements in good working order.
  • Ensure and provide for all standard operating procedures for all maintenance activities, develop and maintain preventive maintenance and inventory program for mechanical, plumbing and electrical equipment, common element heating and cooling systems and commonly used spare parts for repairs.
  • Provide qualified personnel to conduct annual, and as needed, inspections of the common elements and submit a quarterly inspection report to the Board with the inspectors’ recommendations.
  • Develop a description of procedures for contract inspections and performance monitoring.

Public Relations

  • To guide and assist the Board of Directors in operating the property and the Association.
  • Works directly with the Board President to provide recommendations and assistance as needed.
  • Prepares owners notices, replies to owner correspondences, provides insurance company information and recommendations.
  • Represents GHCM to owners, government, contractors, suppliers, etc.
  • Markets for new business.
  • Perform all other duties and responsibilities as assigned.

Knowledge and Skills

  • Must have a strong background in customer service
  • Must have excellent written and verbal communications skills.
  • Effectively communicate, instruct, and motivate GHCM employees in all phases of association management policies and procedures.
  • A college degree is preferred. A High School Diploma is required.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures.
  • Maintain full working knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  • Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.
  • General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.
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