Our Company

Gates Hudson is a privately held company that provides comprehensive and customized Real Estate services to a diverse set of clients throughout the greater Washington, D.C. region.

Founded in 1980 and currently operating with over 700 employees, the company’s depth of experience is exemplified by its diverse local portfolio. This includes nearly 15,000 multifamily apartment units, 2.6 million square feet of office and retail space, over 34,000 condominium and community association units, as well as construction management assignments totaling over $350 million in aggregate value. Since the firm’s founding, Gates Hudson has crafted a multi-­disciplined platform of residential and commercial services to include property management, leasing, investment sales, realty services, association management, project management and technical services. We are proud to have earned the Accredited Management Organization (AMO®) designation from the Institute of Real Estate Management (IREM).

There is strength in our diversification, and our clients

benefit from a better assessment of their needs and experience timely, practical and cost effective solutions. We leverage our multi­disciplined platform and offer a diversified and experienced team to match our clients’ needs. Our hands-­on style, combined with our depth of experience and focus on the local market, positions the firm well to work effectively with both private and institutional clients alike. Further, we pride ourselves on being able to meet every need that might arise at any time in the life cycle of a given Real Estate asset.We attribute our longevity and success to an extraordinary team of people whose integrity, experience and knowledge are rivaled only by their genuine passion for providing the best services possible. We are accredited, skilled, knowledgeable, experienced and always quick to problem solve or strategize on market trends.

Sustainability

Gates Hudson fosters and promotes an environmentally conscious perspective across all enterprise divisions, implementing environmentally sustainable business practices at each of our managed properties. In doing so, we provide a healthier and more productive workplace for our employees and a better environment for our residents and tenants to thrive within; all while promoting long term value and return on investment for client partners. This is the mission of the Gates Hudson Sustainability Team: to develop and execute a sustainable real estate strategy in collaboration with client partners, residents, tenants, employees and vendors to make a positive impact on the communities in which we live and work. The key components of the Gates Hudson Sustainability Strategy include the following: Energy Efficiency, Water Efficiency, LEED® Certification and Education & Training.

Careers

Portfolio Manager

Location: Fairfax, VA | Department: | Type: Full Time | Min. Experience: Experienced
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Gates Hudson Community Management is in need of a Portfolio Manager in Fairfax, VA to oversee a number of condominiums in the Northern Virginia area.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities

  • Complete responsibility for all management services at the property.
  • Maintain records for all aspects of the operation of each Association.
  • Prepare written Monthly Management Reports for the Board of Directors, to be discussed during scheduled Board Meetings.
    • The report includes, but is not limited to the following information: site inspections reports, progress of subcontractors and/or employee repair and maintenance work, emerging problems with grounds and building recommendations for future action, upcoming contracts, covenant violations, closed cases, insurance status reports, parking and towing violation log, and actions involving security and vandalism.
  • Prepare an annual draft budget for the Board’s review and approval.
  • Inspect and maintain all common elements to include physical plant that generates energy to all units/homes.
  • Act as the liaison for the Board of Directors.
  • Ensure that all rules and regulations that govern the Association are enforced.
  • Obtain competitive bidding for all contracts based on written specifications, with the final decision made by the Board of Directors.
  • Must have a strong background in customer service

  • Must have excellent written and verbal communications skills.

  • Effectively communicate, instruct, and motivate GHCM employees in all phases of association management policies and procedures.

  • A college degree is preferred. A High School Diploma is required.

  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred. 

  • Informs the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, CFO and Board of Directors of personnel needs.

  • Oversee all responsibilities of the Corporate Administrative Assistant.

  • Supervision of onsite staff as applicable and ensures all deadlines are met.

  • Hires, trains, and retains professional on-site staff (as necessary) to assist the Association.
    Assist the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, and CFO as directed.

  • Additional Duties as assigned 

 

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Maintenance Technician

Location: Lorton, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for a property in Lorton, VA. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities: 

 

  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.

  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.

  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
    Coordinate and complete maintenance requests within 24 hours.
    Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
    Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
    Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
    Work with contractors to obtain quality performance.
    Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
    Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.

  • Additional duties as assigned  

 

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Maintenance Technician

Location: Woodbridge, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for a property in Woodbridge, VA. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities: 

 

  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  

 

Learn More

Maintenance Technician

Location: Forestville, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for a property in Forestville,MD. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities: 

  • Coordinate maintenance team into a priority work schedule. 
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  

 

Learn More

Administrative Assistant

Location: Fairfax, VA | Department: | Type: Full Time | Min. Experience: Entry Level
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We are a Premier Community Association Management Firm looking for an Administrative Assistant for our office in Fairfax, VA. Please provided a cover letter with your salary requirements along with your resume. Only candidates that are well qualified will receive a call back. Background checks conducted, EOE.

Primary responsibilities:

The Administrative Assistant duties include but are not limited to, working for Portfolio Managers, assisting each with all administrative and customer service support for our clients. This position requires perceptiveness, interpersonal and organizational skills required to deal effectively with a wide range of people, including senior level executives, property managers, and outside contacts all while providing quality customer service.

The Administrative Assistant is responsible to maintain full working knowledge of all our operating, accounting policies and procedures and Jenark Access modules, intermediate or advanced knowledge of Microsoft Office systems. Knowledge of Excel and Word is a MUST.

The Administrative Assistant is responsible to maintain information for all aspects of providing support to the Portfolio Managers and our clients. This includes customer service, maintaining accurate records and files, utilizing Microsoft Office especially excel in preparing customized reports, and Outlook to respond to customer requests on a daily basis.

Administrative Assistant candidates skill requirements are:

  • Knowledge of Community Association Management a plus
  • Reliable and Dependable
  • Punctual
  • Proficient in Microsoft Office
  • Professional verbal and written communication skills
  • Knowledge of office administration and procedures
  • Strong attention to detail and accuracy
  • Effective communication skills, including writing, listening and speaking skills
  • Superior organizational and time management skills
  • Ability to multi-task and work under pressure to meet priority deadlines
  • Team Player


Hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.

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Recruiting Coordinator

Location: Fairfax, VA | Department: | Type: Full Time | Min. Experience: Entry Level
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Who We Are

Gates Hudson’s corporate culture is consistent with our core values.  A high value is placed on employees at all levels and there is extensive employee interaction across all levels.  All employees are working as one unit for the “good of the whole” organization.  We believe at Gates Hudson that our culture is adaptable.  We are constantly adjusting to external conditions while taking great care to treat all employees equally and fairly.   Our corporate culture is evident as supported by all of our employees on every level (from Full-time Executive to Part-time Employee).  We view each of our employees as part of the Gates Hudson family.
 

Position Overview

Are you ready to take the next step in your career? Would you like to join a great team of HR Professionals who believe in creating a positive and healthy culture? Would you like be a part of building a foundation for associate and company growth?  Then read on...

The Recruiting Coordinator will work with the Talent Acquisition Specialist to source and hire the right people for our growing teams. The Recruiting Coordinator will assist with the development and implementation or creative and proactive sourcing and develop candidate pipelines for current and future positions. 

Duties and Responsibilities:

  • Maintain responsibly for full recruiting life cycle. 
  • Post open and future positions to internal and external sites accordingly. 
  • Add resumes to applicant tracking system and log events within the system. 
  • Assist hiring managers with developing appropriate job descriptions as needed.
  • Conduct pre-screening interviews.
  • Coordinate interviews between candidates and hiring manager(s) for open and future positions, including sending interview details to prospective candidates. 
  • Act as a point of contact for candidates throughout the process.
  • Conduct regular follow-ups with hiring managers and candidates to obtain feedback at every stage of Work on open positions with a sense of urgency the screening and interview stage.  
  • Verify references, education, and employment background.   
  • Work with HR team to schedule on-boarding.
  • Ability to handle confidential information.
  • Ability to work in a high-volume and fast paced environment.
  • Attend campus career fairs and other networking venues.

Qualifications:  

  • At least 1-2 years of previous HR experience, preferably in the area of recruiting, talent acquisition, and/or on-boarding.
  • Experience with working within and leveraging applicant tracking systems, such as UltiPro.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Excellent computer skills, including M.S. Office; especially Excel, Word, and Outlook.
  • Proficiency in the use of various social media and videoconferencing applications, including LinkedIn, FaceTime, and Skype.
  • Ability to think critically and anticipate customer needs.
  • Ability to manage time and prioritize the workload effectively.
  • A passion for serving our employees and the business; as well as a willingness to continue to expand your own capabilities.
  • Bachelor’s degree or equivalent work experience.

Gates Hudson Values: We are founded upon these core values:

  • Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
  • Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
  • Forthcoming. With no hidden agenda, we value transparent and honest relationships.
  • Superior Service. Personalized service to every customer, every time. No exceptions.
  • Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

 

 

 

Learn More

Part Time Weekend Concierge

Location: Herndon, VA | Department: | Type: Part Time | Min. Experience: Entry Level
x

Gates Hudson residential team is seeking a professional, polished, part time evening concierge for a property in Herndon, VA. The ideal candidate must be available to work Saturday and Sunday from 4pm-12am.

Overall Responsibility

The Resident Concierge is a key member of the property management team.  Resident concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities: 

  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Prevent solicitors from entering the community
  • Process marketing and resident account information in Yardi/Residential Portal
  • Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using Company telephone greeting standards
  • Administer packages and distributes mail to resident using Company policy
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow-up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Be aware of Company goals for resident satisfaction and resident retention
  • Handle all emergency situations according to the guidelines established in the Emergency Procedures manual.  This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Other duties as assigned 

Qualifications/Skills

  • Exceptional customer service and follow-through skills
  • Organizational skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks, and meet deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred
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Director of Marketing

Location: Fairfax, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Join the movement as Gates Hudson continues its impressive and sustainable growth as one of the leading property management and investment firms within the Mid-Atlantic.  As part of a team recognized as a leader in operational and customer service excellence, The Director of Marketing – Community Performance will execute and contribute to the strategy of marketing initiatives to support the success of a growing 17,000 unit Mid-Atlantic multifamily portfolio including stabilized, turn-around and several exciting new lease-up communities.

The ideal combination of talent includes:

an understanding of submarket performance, trends & forecasts within the Greater Washington D.C. area;

a breadth of innovative experience encompassing the experiential, promotional, digital and social aspects of marketing;

an inspiring player/coach who leads by example to internal and external players they manage;

a team-oriented enthusiast, who enjoys aligning goals across key constituents, inspiring group performance, and exceeding customer service expectations;

a great communicator who is comfortable presenting and interacting directly with clients;

preferably, but not required - an appreciation for Pho (Vietnamese Noodle Soup)

Works with the Vice President, Strategic Marketing Initiatives, to develop and implement marketing plans.  Works with Operations Leaders to drive asset performance, identify opportunities and ensure client satisfaction.  Generates and interprets analytical reporting to showcase marketing performance including demand generation, conversion, adoption, lease execution and other initiatives.

Job Responsibilities:

Serves as primary marketing relationship manager to Clients.

Responsible for successful development, implementation and execution of tactical marketing strategies by Marketing Managers and the on-site staff, ensuring marketing efforts remain within budget.

Oversees day-to-day leadership responsibilities of Marketing Managers.

Responsible for managing expectations and ensuring customer satisfaction as it relates to marketing services to internal and external clients.

Maintain an ongoing in-depth knowledge of the market, competition, market trends and demographics to gain a competitive edge.

Responsible for Gates Hudson and client/property brand standard adherence.

Responsible for ensuring adherence to digital operations platform, utilizing lead management, response center, resident screening tools, property management software, revenue management system(s), customer relationship management tools, lead nurturing programs, customer retention programs, resale opportunities and social media initiatives.

Works with Marketing Managers and creative partners to develop collateral, promotional materials, presentations, signage, etc. 

Develops regular performance tracking and reporting for marketing and sales initiatives as part of optimization and modernization of sales process.

Provide ongoing feedback to team members.  Evaluate direct reports through scheduled formal written performance reviews.  Take corrective action as necessary according to company policy.  Provide recommendations for compensation adjustments, promotions and terminations.

Communicate via webinars, live presentations, social media tools, website content, training manuals and participation in major internal/external events to enhance engagement and satisfaction of internal and external clients.

Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Organizational Responsibilities:

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

Identifies areas for improvement and offers suggestions and/or acts on opportunities to improve efficiency and productivity.

Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Working Conditions:

Incumbents work in an office environment, but will be required to visit and inspect the leasing office, unoccupied units, amenities, and the grounds of properties within the assigned portfolio.

Knowledge, Skills, Abilities:

Demonstrated ability to read, write, and communicate effectively to develop and manage marketing and advertising campaigns, conduct and facilitate leasing sales, and marketing training, and to create and make presentations to managers, clients/owners, and on-site team members.

Demonstrated proficiency in word processing, spreadsheet, property management (preferably Yardi and Entrata), in order to develop presentation materials, and generate or complete required reports.

Broad knowledge of apartment operations and industry-related marketing concepts and terms in order to read, interpret, and apply market information to understand its impact on occupancy, traffic, retention, pricing, and revenue.

Employment history that demonstrates the application and usage of a marketing or administrative background sufficient to coordinate and support company-wide marketing and advertising initiatives and programs.

Four year degree in marketing, advertising, or business and/or equivalent experience is preferred.

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Part Time Leasing Consultant

Location: Alexandria, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a part time Leasing Consultant to join a residential property in Alexandria, VA.   If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Maintenance Technician

Location: Capital Heights, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for a property in Capital Heights, MD. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities: 

  • Coordinate maintenance team into a priority work schedule. 
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  

 

Learn More

Part Time Overnight Concierge

Location: Crystal City, VA | Department: | Type: Part Time | Min. Experience: Entry Level
x

Gates Hudson residential team is seeking a professional, polished, part time evening concierge for a property in Crystal City, VA. The ideal candidate must be available to work Fridays and Saturdays 11:00pm-7:00am.  

Overall Responsibility

The Resident Concierge is a key member of the property management team.  Resident concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities: 

  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Prevent solicitors from entering the community
  • Process marketing and resident account information in Yardi/Residential Portal
  • Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using Company telephone greeting standards
  • Administer packages and distributes mail to resident using Company policy
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow-up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Be aware of Company goals for resident satisfaction and resident retention
  • Handle all emergency situations according to the guidelines established in the Emergency Procedures manual.  This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Other duties as assigned 

Qualifications/Skills

  • Exceptional customer service and follow-through skills
  • Organizational skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks, and meet deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred
Learn More

Community Manager

Location: Washington, DC | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson Community Management firm is looking for an experienced Community Manager for a Luxury condominium association located in Washington, DC . We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required. Candidates with professional CMCA preferred.

Essential Duties and Responsibilities:

  •  Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  •  Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  •  Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to the Board of Directors.
  •  Ensure routine expenditures are consistent with the Association’s owner approved budget.
  •  Control purchases and utilize the approved vendor lists.
  •  Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
  •  Maintain records for all transactions conducted on-site.
  • Maintain a positive customer service attitude.
  •  Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  •  Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  •  Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
  •  Supervision of onsite staff as applicable and ensures all deadlines are met.
  •  Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
  •  Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

  • Must have a strong background in customer service.
  • Must be able to clearly convey information through written and verbal communications.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
  • 1-2 years’ experience in Association management or a similar field.
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  •  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

 

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Concierge - Arlington Luxury Condominium

Location: Arlington, VA | Department: | Type: Full Time | Min. Experience: Entry Level
x

Gates Hudson is seeking a concierge for an opening at a luxury condominium in Arlington, VA. Qualified candidates must be energetic, dynamic, professional in appearance and customer service focused. 

The concierge must be available to work Monday through Friday, 4pm- midnight. Note that this position is temporary with the possibility to convert to a regular, full-time position

Qualifications:

  • Ability to successfully provide excellent customer service to residents
  • Excellent organizational skills and strong attention to detail
  • Professional demeanor with great verbal and written communication skills
  • Basic computer skills
  • Must be a team player with a positive attitude
  • Prior experience strongly preferred

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive salary, benefits and 401(k).


Gates Hudson is a private real estate investment and management company specializing in management of office, industrial buildings, shopping centers, HOA's, Condominiums and multi-family apartment properties in the Virginia, Maryland and Washington, DC markets. As veterans of the Washington, DC metro area real estate market, Gates Hudson tailors the professional experience of our staff to each of our clients needs. Founded in 1980 with the conviction that proficient, hands-on management is the key to successful real estate ventures.
 

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Leasing Consultant

Location: Herndon, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a full time Leasing Consultant to join a residential property in Arlington, VA.   If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  

  • Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Entry-Level Property Accountant

Location: Fairfax, VA | Department: Gates Hudson | Type: Full Time | Min. Experience: Entry Level
x

We are a premier full-service real estate firm seeking an Entry-level Property Accountant to join our Gates Hudson Community Management corporate Team in Fairfax, VA.

This entry-level position is an ideal fit for an individual who has recently earned or is working towards an Accounting, Finance, or Business Administration related degree We are ideally sourcing a candidate with experience in Accounts Receivable, Accounts Payable, and Customer Service or someone who is working towards any of these roles. We are willing to train the right candidate who is high integrity, dependable, and who has a passion for customer service. Only those who are ready to learn with a great attitude and who are always willing to help those around them will succeed.

Essential Duties and Responsibilities:

  • Process exceptions invoices through 3rd party payables service provider.
  • Post miscellaneous checks internally and deposit at bank on a bi-weekly basis (minimum).
  • Handling of Customer Service inquiries (phone calls, e-mails, voicemails, walk-ins)
  • Process owner account adjustments (e.g. NSF checks, late fee waivers, violation charges, etc.).
  • Enter owner direct debit information into accounting software upon receipt of standard form and voided check/copy of voided check. Send owner direct debit confirmation via e-mail, phone, or regular mail.
  • Process settlements (resales and initial settlements) through the move-in/move-out procedure and process settlement checks appropriately.
  • Communicate Accounting issues with Portfolio Managers and on-site staff (Community Managers) such as late fee and violation fee waiver requests.
  • Process GHCM Schedule A/B invoices each month and ensure GHCM income is scanned prior to month end.

Knowledge and Skills:

  • Applicant must be proficient in MS Office particularly in Word and Excel.
  • Knowledge of Jenark property management software and/or the community association industry is a plus. 
  • Superb written, verbal, and organizational skills and the ability to both independently problem solve and work in a team-oriented environment are ideal.
  • Efficient and accurate data entry processing as well as cash management are required on a daily basis. 
  • Excellent communication skills with our client base via phone, e-mail, and in-person meetings.
  • We expect that the candidate honors our policies and procedures and expect reliability in this role.
Learn More

Maintenance Supervisor

Location: Columbia, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Supervisor for a property located in Columbia, MD.  The Maintenance Supervisor will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are t

Duties and Responsibilities: 

  • Organize and oversee the daily activities of the maintenance staff.
  • Provide on the job training when applicable. 
  • Ensure work is prioritized as appropriate.  
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  
  • All applicants must have a reliable transportation and must possess/bring own hand tools.
  • Successful completion of background check and drug screening required.

The successful candidate will meet the following requirements:

  • High school diploma/GED required.
  • At least 3-5 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1-3 years’ experience as a Maintenance Supervisor.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.
  • ailored to your unique needs.
Learn More

Bilingual Leasing Consultant

Location: Columbia/Glen Burnie, MD | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a full time Bilingual Leasing Consultant to join a residential property in Hyattsville, MD   If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Responsible for leasing apartments at an acceptable predetermined percent of total prospects
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
  • Understand how to incorporate the revenue management software into the sales presentation.
  • Understands and complies with state landlord-tenant Fair Housing laws and standards
  • Consistently implement policies of the community
  • Additional duties as assigned  


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • Bilingual in Spanish (Preferred) 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Maintenance Supervisor

Location: Herndon, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Supervisor for a property located in Columbia, MD.  The Maintenance Supervisor will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailed to your unique needs.

Duties and Responsibilities: 

  • Organize and oversee the daily activities of the maintenance staff.
  • Provide on the job training when applicable. 
  • Ensure work is prioritized as appropriate.  
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  
  • All applicants must have a reliable transportation and must possess/bring own hand tools.
  • Successful completion of background check and drug screening required.

The successful candidate will meet the following requirements:

  • High school diploma/GED required.
  • At least 3-5 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1-3 years’ experience as a Maintenance Supervisor.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.
Learn More

Part Time Overnight Concierge

Location: Crystal City, VA | Department: | Type: Part Time | Min. Experience: Entry Level
x

Gates Hudson residential team is seeking a professional, polished, part time evening concierge for a property in Crystal City, VA. The ideal candidate must be available to work overnight Fridays and Saturdays 12:00am-8:00am.  

Overall Responsibility

The Resident Concierge is a key member of the property management team.  Resident concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities: 

  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Prevent solicitors from entering the community
  • Process marketing and resident account information in Yardi/Residential Portal
  • Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using Company telephone greeting standards
  • Administer packages and distributes mail to resident using Company policy
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow-up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Be aware of Company goals for resident satisfaction and resident retention
  • Handle all emergency situations according to the guidelines established in the Emergency Procedures manual.  This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Other duties as assigned 

Qualifications/Skills

  • Exceptional customer service and follow-through skills
  • Organizational skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks, and meet deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred
Learn More

Community Manager

Location: McLean, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson Community Management firm is looking for an experienced Community Manager for a condominium association located in McLean, VA . We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required.

Essential Duties and Responsibilities:

  • Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  • Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  • Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to the Board of Directors.
  • Ensure routine expenditures are consistent with the Association’s owner approved budget.
  • Control purchases and utilize the approved vendor lists.
  • Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
  • Maintain records for all transactions conducted on-site.
  • Maintain a positive customer service attitude.
  • Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  • Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  • Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
  • Supervision of onsite staff as applicable and ensures all deadlines are met.
  • Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
  • Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

  • Must have a strong background in customer service.
  • Must be able to clearly convey information through written and verbal communications.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is required and AMS preferred.
  • 1-2 years’ experience in Association management or a similar field.
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  •  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

 

Learn More

Part Time Leasing Consultant

Location: Herndon, VA | Department: | Type: Part Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a Part Time Leasing Consultant to join a residential property in Washington, DC.   If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  

  • Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Maintenance Technician

Location: Glen Burnie, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for a property in Glen Burnie, MD. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities: 

  • Coordinate maintenance team into a priority work schedule. 
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  

 

Learn More

Assistant Maintenance Supervisor

Location: Adelphi, MD | Department: Residential | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson residential is seeking a full time Assistant Maintenance Technician to support a property in Adelphi, MD.  This role offers a comprehensive benefit package and opportunities for growth.   

Duties and Responsibilities: 

  • Maintaining the property including corrective and preventative maintenance measures on property equipment, fixtures, buildings and for safeguarding same. 
  • Will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.
  • Conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
  • Inform maintenance supervisor of any concerns.
  • Promote goodwill among prospects, residents, employees, contractors.
  • Complete all resident requests in a timely manner and on a priority basis per policy. 
  • Provide feedback on service requests to Maintenance Supervisor/Property Manager.
  • Perform turnovers in a timely and efficient manner.
  • Report all major repairs to Maintenance Supervisor/Property Manager prior to any expenditure of funds or contacting an outside contractor.
  • Comply with Work Order System and follow reporting procedures.
  • Provide lists of deficiencies, damage or lease violations within buildings and/or apartments.
  • Provide quality workmanship; be knowledgeable of inventory of frequency used parts and inform Maintenance Supervisor/Property Manager of shortages.
  • Comply with policy for keys, master keys, apartment common area keys.

The successful candidate will meet the following requirements:

  • High school diploma/GED required.
  • At least 1-3 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1 years’ experience as a Maintenance Manager.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.
Learn More

Maintenance Supervisor

Location: Alexandria, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Supervisor for a property located in Alexandria, VA.  The Maintenance Supervisor will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailed to your unique needs.

Duties and Responsibilities: 

  • Organize and oversee the daily activities of the maintenance staff.
  • Provide on the job training when applicable. 
  • Ensure work is prioritized as appropriate.  
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  
  • All applicants must have a reliable transportation and must possess/bring own hand tools.
  • Successful completion of background check and drug screening required.

The successful candidate will meet the following requirements:

  • High school diploma/GED required.
  • At least 3-5 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1-3 years’ experience as a Maintenance Supervisor.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.
Learn More

Part Time Weekend Concierge

Location: Herndon, VA | Department: | Type: Part Time | Min. Experience: Entry Level
x

Gates Hudson residential team is seeking a professional, polished, part time evening concierge for a property in Reston, VA. The ideal candidate must be available to work Saturday and Sunday from 3:00pm-11:00pm

Overall Responsibility

The Resident Concierge is a key member of the property management team.  Resident concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities: 

  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Prevent solicitors from entering the community
  • Process marketing and resident account information in Yardi/Residential Portal
  • Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using Company telephone greeting standards
  • Administer packages and distributes mail to resident using Company policy
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow-up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Be aware of Company goals for resident satisfaction and resident retention
  • Handle all emergency situations according to the guidelines established in the Emergency Procedures manual.  This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Other duties as assigned 

Qualifications/Skills

  • Exceptional customer service and follow-through skills
  • Organizational skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks, and meet deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred
Learn More

Part Time Weekend Concierge

Location: Arlington, VA | Department: | Type: Part Time | Min. Experience: Entry Level
x

Gates Hudson has an opening for a part time concierge for a condominium in Arlington, VA.  The ideal candidate for this position will have previous concierge experience working as a concierge, must be energetic, dynamic, and customer service oriented. The Part Time Concierge must be available on Saturdays and Sundays from 7am-3pm or 11pm-7am.

Qualifications:

  • Ability to successfully provide excellent customer service to residents
  • Excellent organizational skills and strong attention to detail
  • Professional demeanor with great verbal and Written communication skills
  • Basic computer Skills
  • Must be a team player with a positive attitude
  • Yardi Knowledge Preferred

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive pay


 

Learn More

Administrative Assistant

Location: Fairfax, VA | Department: Gates Hudson-Residential | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson Corporate has an exciting opportunity in our Residential division for a detail-oriented, Administrative Assistant. The ideal candidate will serve as a property administrator for a portfolio of residential properties and provide support to a senior level team of Vice Presidents.   The ideal candidate will have financial acumen, be a guru at managing multiple priorities, be customer-focused, possess a professional demeanor and work effectively in a fast paced environment. 

The job responsibilities will include but are not limited to:

  • Provide excellent customer service.  Assist in answering phone lines and greeting guests and visitors when needed. 
  • Perform various AR/AP duties for residential portfolio (e.g. process property invoices and ensure they are approved by PM and paid as agreed).
  • Obtain qualifications such as W9’s and insurance certifications for all vendors.
  • Assist in preparing detailed monthly reports for internal and external parties.
  • Supervise lease processing and maintain lease files.
  • Provide coverage for corporate receptionist during holidays, lunch breaks and vacations.
  • Provide Executive level administrative support to VP’s and Assistant VP’s.
  • Prepare/process expense reports for executives and supervisors.
  • Calendar management.
  • Event planning and coordination.
  • General filing.
  • All other duties as assigned.

The ideal candidate will possess the following qualifications:

  • 2-5 years mid to senior level executive administrative support.
  • Proficient knowledge of Microsoft Office/Suite; Advanced level Excel experience is a must!
  • Excellent organizational skills.
  • Excellent multi-tasker.
  • Strong mathematical/financial acumen:  ability to calculate figures, pro-rations and percentages.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with all levels of management as well as external parties.
  • Excellent critical thinking and deductive reasoning skills required.
  • Understanding of Yardi, Nexus and other property management software experience a plus.
  • High school diploma or GED required; Associates or Bachelor degree a plus.
  • Property management experience a plus.
Learn More

Full Time Concierge

Location: Arlington, VA | Department: | Type: Full Time | Min. Experience: Entry Level
x

Gates Hudson has an opening for a full time concierge at a luxury apartment in Arlington, VA. The ideal candidate for this position will have previous concierge experience working in a multifamily setting, must be energetic, dynamic, and customer service oriented. This concierge position is Tuesday-Saturday 11:00am-8:00pm.

Qualifications:

  • Ability to successfully provide excellent customer service to residents
  • Excellent organizational skills and strong attention to detail
  • Professional demeanor with great verbal and Written communication skills
  • Basic computer Skills
  • Must be a team player with a positive attitude
  • Yardi Knowledge Preferred

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive pay


 

Learn More

Part Time Leasing Consultant

Location: Washington, DC | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a Part Time Leasing Consultant to join a residential property in Washington, DC.  If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Maintenance Technician

Location: Alexandria, VA | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Technician for our Community Management Association. This property is in Alexandria, VA. The Maintenance Technician will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

It is imperative that you review these duties and skills closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

DUTIES AND RESPONSIBILITIES

Gates Hudson Community Management, at the Board’s direction, effectively manages the property.  The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The MAINTENANCE TECHNICIAN conducts all business in accordance with the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.

SPECIFIC DUTIES AND RESPONSIBILITIES

Administrative

  • Comply with Work Order System.  Pick up work order ticket.  Initial ticket.  Complete repairs.  Return incomplete tickets.  Ensure work orders accompany all assignments.  Track work hours to equal eight hours.
  • Provide lists of deficiencies or damage within buildings.
  • Become familiar with the property.  Know the location of equipment, types of equipment, major property components, contracted work, personnel, etc.
  • Control use of parts.  Provide quality workmanship and maintain inventory of frequently used parts.
  • Maintain stock rooms, maintenance workshops and offices.
  • Comply with policy for keys, master keys, unit keys and common area keys.
  • Follow reporting procedures.

Owner/Resident Relations

  • Report to work wearing the proper uniform and identification.
  • Promote goodwill among prospects, residents, employees and contractors.
  • Perform all resident common area requests for service promptly and efficiently.
  • Comply with policy regarding entering occupied units.
  • Provide feedback on service requests to your supervisor.

Personnel

  • Provide training to other technicians as required.
  • Work night/weekend duty as scheduled.
  • Provide assistance to other technicians at other properties.

Preventative Maintenance

  • Be knowledgeable of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, and freon.
  • Schedule and perform routine preventative maintenance on all appropriate equipment as directed by your supervisor.  Update logs as provided.

Routine Maintenance

  • Perform emergency repairs including corrective and necessary clean-up.
  • Change locks and makes keys.
  • Operate and maintain furnace, mechanical equipment and controls for continuous heat, air conditioning and hot water if applicable.
  • Diagnose and perform minor and routine maintenance/repair, as directed, involving the following on a daily basis:
  1. Electrical and plumbing (including water lines)
  2. A/C and heating systems
  3. Appliances (when applicable)
  4. Stairs, gates, fences, patios, railings
  5. Tile, carpet, flooring
  6. Roofing, gutters, fasteners
  7. Interior/exterior lights
  8. Fireplaces, ceiling fans
  9. Shutters, doors, cabinets, windows, sliding glass doors
  10. Boiler, gas and electric
  11. Door locks
  12. Security systems (where applicable)
  13. Ceiling and wall leaks
  14. Dry wall
  15. Pools areas, tile, Jacuzzi, pool furniture (where applicable)
  • Report all major repairs and needed requisitions to your supervisor prior to any expenditure of funds.
  • Assist in moving abandoned furniture, appliances, etc. to Dumpster when necessary.
  • Be knowledgeable of inventory levels of spare parts and supplies and inform your supervisor of shortages.
  • Assist in keeping grounds neat and free of litter.  Rake, sweep, shovel as circumstances warrant.
  • Take monthly water consumption readings. (where applicable)
  • Possess and/or provide tools necessary to perform all corrective and preventative work.  (Exceptions:  heavy pipe wrenches, pulleys, chain-falls, drain snakes, scaffolding.)
  • Clean-up after repairs or at end of day.

Safety

  • Be aware of the condition of the property throughout the community and immediately initiate action to correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, and open holes, broken/burned out exterior lights.
  • Ensure storage areas remain locked when not in use.
  • Promote awareness for safety and security for maintenance staff.
  • Provide feedback and follow-up in emergency situations.  Provide written Incident/Accident Report.
  • Be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs.

Licenses/Certification

High school diploma or GED and additional training in electrical systems, plumbing, HVAC or basic computer technology as applicable to the Association.

PHYSICAL AND VISUAL ACTIVITIES

Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word). Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily. Able to see well enough to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 25 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

The above describes the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Learn More

Part Time Leasing Consultant

Location: Arlington, VA | Department: | Type: Part Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a Part Time Leasing Consultant to join our residential team to support a property in Arlington, VA. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Concierge Manager

Location: Herndon, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson residential team is seeking a professional, polished, Concierge Manager for a property in Herndon, VA. This is a full time position offering a comprehensive benefits package. 

Overall Responsibility

The Resident Concierge Manager is a key member of the property management team.  Resident concierge Manager provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities: 

  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Prevent solicitors from entering the community
  • Process marketing and resident account information in Yardi/Residential Portal
  • Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using Company telephone greeting standards
  • Administer packages and distributes mail to resident using Company policy
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow-up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Be aware of Company goals for resident satisfaction and resident retention
  • Handle all emergency situations according to the guidelines established in the Emergency Procedures manual.  This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Other duties as assigned 

Qualifications/Skills

  • Exceptional customer service and follow-through skills
  • Organizational skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handle multiple tasks, and meet deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred
Learn More

Bilingual Assistant Property Manager

Location: Laurel, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson Residential is seeking an Assistant Property Manager for a community in Laurel, MD.

The Property Manager is responsible for conducting all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing. 

Gates Hudson Values: 

  • Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
  • Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
  • Forthcoming. With no hidden agenda, we value transparent and honest relationships.
  • Superior Service. Personalized service to every customer, every time. No exceptions.
  • Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 
  • Duties and Responsibilities:  
  • Conduct on-going training with office staff.  This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and any other type of training that may be needed on a daily basis.
  • Exercise direct supervision over the entire property staff
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Periodic inspection with residents move-in/move-outs.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Consistently implement policies of the community.
  • Welcome and show property to prospective new residents.  Also, handle incoming phone calls and complete appropriate paperwork.
  • Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
  • Ensure routine expenditures are consistent with the property’s owner approved budget.  Control purchases and utilizes the approved vendor lists.
  • Actively maintain and report monthly variances and narratives.
  • Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
  • Responsible for processing, approving and submitting all invoices to the Corporate Office for payment on a weekly basis.
  • Responsible for maintaining and reconciling petty cash account.
  • Additional duties as assigned  

 

Learn More

Bilingual Leasing Consultant

Location: Fairfax, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a Full Time Bilingual Leasing Consultant to join our residential team to support a property in Fairfax, VA.  If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  
 

Gates Hudson Values:

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs. 

Essential Duties and Responsibilities Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned  


The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred. 
  • Bilingual in Spanish preferred. 
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Maintenance Supervisor

Location: Martinsburg, WV | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson is in need of a Maintenance Supervisor for a property located in Martinsburg, WV.  The Maintenance Supervisor will conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing 

Gates Hudson Values:  

Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
Forthcoming. With no hidden agenda, we value transparent and honest relationships.
Superior Service. Personalized service to every customer, every time. No exceptions.
Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailed to your unique needs.

Duties and Responsibilities: 

  • Organize and oversee the daily activities of the maintenance staff.
  • Provide on the job training when applicable. 
  • Ensure work is prioritized as appropriate.  
  • Ensure maintenance coverage includes twenty-four (24) hour emergency services, and monitor the nature of the emergency service.
  • Inform Property Manager of any employee needs or concerns.
  • Assist the team with the turnover/renovation process to ensure apartments are ready for new move-ins and vacancy loss is reduced.
  • Physically inspect property and common areas each morning to detect maintenance problems that require attention.
  • Maintain maintenance shop and storage rooms in an orderly fashion and in compliance with safety regulations.
  • Coordinate and complete maintenance requests within 24 hours.
  • Perform spot inspections of tickets completed to ensure quality of workmanship in repairs and clean up for both apartments and common areas.
  • Work turnover every day, and ensure all apartments are in “rent ready” condition within seven (7) days of move-out.
  • Ensure the performance of all contractors to contract specifications and advise the Property Manager of any shortcomings. 
  • Work with contractors to obtain quality performance.
  • Implement the preventative maintenance program for the property is according to Gates Hudson policy and procedure.
  • Schedule and perform routine and preventative maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools are in excellent condition.
  • Additional duties as assigned  
  • All applicants must have a reliable transportation and must possess/bring own hand tools.
  • Successful completion of background check and drug screening required.

The successful candidate will meet the following requirements:

  • High school diploma/GED required.
  • At least 3-5 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1-3 years’ experience as a Maintenance Supervisor.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.
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Community Manager

Location: Washington, DC | Department: | Type: Full Time | Min. Experience: Mid Level
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Gates Hudson Community Management firm is looking for an experienced Community Manager for a Luxury condominium association located in Washington, DC . We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required. Candidates with professional CMCA preferred.

Essential Duties and Responsibilities:

  •  Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  •  Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  •  Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to the Board of Directors.
  •  Ensure routine expenditures are consistent with the Association’s owner approved budget.
  •  Control purchases and utilize the approved vendor lists.
  •  Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
  •  Maintain records for all transactions conducted on-site.
  • Maintain a positive customer service attitude.
  •  Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  •  Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  •  Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
  •  Supervision of onsite staff as applicable and ensures all deadlines are met.
  •  Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
  •  Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

  • Must have a strong background in customer service.
  • Must be able to clearly convey information through written and verbal communications.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
  • 1-2 years’ experience in Association management or a similar field.
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  •  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

 

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Assistant Property Manager

Location: Alexandria, VA | Department: | Type: Full Time | Min. Experience: Experienced
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Gates Hudson Residential is seeking an Assistant Property Manager for a property in Alexandria, VA. 

The Assistant Property Manager is responsible for conducting all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing. 

Gates Hudson Values: 

  • Loyalty. We form long-lasting, genuine partnerships with each other and our clients.
  • Expertise. We value and encourage ongoing education, accreditation and experience. Our experience drives results.
  • Forthcoming. With no hidden agenda, we value transparent and honest relationships.
  • Superior Service. Personalized service to every customer, every time. No exceptions.
  • Perspective. We leverage the multidisciplinary and seasoned expertise of our team and reach practical solutions that are tailored to your unique needs.

Duties and Responsibilities:  

  • Conduct on-going training with office staff.  This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and any other type of training that may be needed on a daily basis.
  • Exercise direct supervision over the entire property staff
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Periodic inspection with residents move-in/move-outs.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Consistently implement policies of the community.
  • Welcome and show property to prospective new residents.  Also, handle incoming phone calls and complete appropriate paperwork.
  • Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
  • Ensure routine expenditures are consistent with the property’s owner approved budget.  Control purchases and utilizes the approved vendor lists.
  • Actively maintain and report monthly variances and narratives.
  • Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
  • Responsible for processing, approving and submitting all invoices to the Corporate Office for payment on a weekly basis.
  • Responsible for maintaining and reconciling petty cash account.
  • Additional duties as assigned  
  • Some weekends expected

 

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