Our Company

Gates Hudson is a privately held company that provides comprehensive and customized Real Estate services to a diverse set of clients throughout the greater Washington, D.C. region.

Founded in 1980 and currently operating with over 700 employees, the company’s depth of experience is exemplified by its diverse local portfolio. This includes nearly 15,000 multifamily apartment units, 2.6 million square feet of office and retail space, over 34,000 condominium and community association units, as well as construction management assignments totaling over $350 million in aggregate value. Since the firm’s founding, Gates Hudson has crafted a multi-­disciplined platform of residential and commercial services to include property management, leasing, investment sales, realty services, association management, project management and technical services. We are proud to have earned the Accredited Management Organization (AMO®) designation from the Institute of Real Estate Management (IREM).

There is strength in our diversification, and our clients

benefit from a better assessment of their needs and experience timely, practical and cost effective solutions. We leverage our multi­disciplined platform and offer a diversified and experienced team to match our clients’ needs. Our hands-­on style, combined with our depth of experience and focus on the local market, positions the firm well to work effectively with both private and institutional clients alike. Further, we pride ourselves on being able to meet every need that might arise at any time in the life cycle of a given Real Estate asset.We attribute our longevity and success to an extraordinary team of people whose integrity, experience and knowledge are rivaled only by their genuine passion for providing the best services possible. We are accredited, skilled, knowledgeable, experienced and always quick to problem solve or strategize on market trends.

Sustainability

Gates Hudson fosters and promotes an environmentally conscious perspective across all enterprise divisions, implementing environmentally sustainable business practices at each of our managed properties. In doing so, we provide a healthier and more productive workplace for our employees and a better environment for our residents and tenants to thrive within; all while promoting long term value and return on investment for client partners. This is the mission of the Gates Hudson Sustainability Team: to develop and execute a sustainable real estate strategy in collaboration with client partners, residents, tenants, employees and vendors to make a positive impact on the communities in which we live and work. The key components of the Gates Hudson Sustainability Strategy include the following: Energy Efficiency, Water Efficiency, LEED® Certification and Education & Training.

Careers

Portfolio Manager

Location: Washington DC, DC | Department: GHACM | Type: Full Time | Min. Experience: Experienced
x

Position Overview

 

The PORTFOLIO MANAGER effectively manages the properties in the portfolio in accordance with each Association’s governing documents, GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the American with Disabilities Act, and all other laws pertaining to housing. Minimize delinquency and expense, all while providing quality service and creating value for each Association and its owners.

 

Essential Duties and Responsibilities

Administration – Financial Reporting & Budget Administration

  • Complete responsibility for all management services at the property.
  • Maintain records for all aspects of the operation of each Association.
  • Prepare written Monthly Management Reports for the Board of Directors, to be discussed during scheduled Board Meetings. The report includes, but is not limited to the following information: site inspections reports, progress of subcontractors and/or employee repair and maintenance work, emerging problems with grounds and building recommendations for future action, upcoming contracts, covenant violations, closed cases, insurance status reports, parking and towing violation log, and actions involving security and vandalism.
  • Prepare an annual draft budget for the Board’s review and approval.
  • Inspect and maintain all common elements to include physical plant that generates energy to all units/homes.
  • Act as the liaison for the Board of Directors.
  • Ensure that all rules and regulations that govern the Association are enforced.
  • Obtain competitive bidding for all contracts based on written specifications, with the final decision made by the Board of Directors.

Capital Improvements & Physical

  • Recommend and report to the Board improvements needed on the property.
  • Inform the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, CFO and the Board of Directors of property physical needs.
  • Prepare and implement an annual budget along with working capital reserve projects.
  • Authorize purchases and approve invoices for payment, and ensure release of lien is signed before providing final payment.

Personnel

  • Informs the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, CFO and Board of Directors of personnel needs.
  • Oversee all responsibilities of the Corporate Administrative Assistant.
  • Supervision of onsite staff as applicable and ensures all deadlines are met.
  • Hires, trains, and retains professional on-site staff (as necessary) to assist the Association.
  • Assist the Senior Portfolio Manager, Regional Vice President, Vice President of Operations, Executive Vice President of Operations, and CFO as directed.

Property Maintenance

  • Negotiate contracts and update the contract analysis for associations.
  • Perform weekly inspections of buildings and grounds.
  • Perform monthly inspection of preventative maintenance logs and ensures compliance with schedule.
  • Ensure quality control of employee workmanship, contractors, and competitive pricing.
  • Provide the Association with options regarding energy management and capital expenditures.
  • Oversee contractor activities to include: receiving certificates of insurance, copies of bonds, manufacturer’s warranties, release of liens, reviewing and enforcing the quality of workmanship and warranties.
  • Process incident/accident reports and insurance claims, handle potential litigation requests, and follow through with the direction of the Board of Directors.
  • Attendance at Board Meetings per Management Contract Requirements.
  • Maintain a calendar of contracts, expiration dates, and key dates in the competitive bidding process for all contracts.
  • Maintain all common elements in good working order.
  • Ensure and provide for all standard operating procedures for all maintenance activities, develop and maintain preventive maintenance and inventory program for mechanical, plumbing and electrical equipment, common element heating and cooling systems and commonly used spare parts for repairs.
  • Provide qualified personnel to conduct annual, and as needed, inspections of the common elements and submit a quarterly inspection report to the Board with the inspectors’ recommendations.
  • Develop a description of procedures for contract inspections and performance monitoring.

Public Relations

  • To guide and assist the Board of Directors in operating the property and the Association.
  • Works directly with the Board President to provide recommendations and assistance as needed.
  • Prepares owners notices, replies to owner correspondences, provides insurance company information and recommendations.
  • Represents GHCM to owners, government, contractors, suppliers, etc.
  • Markets for new business.
  • Perform all other duties and responsibilities as assigned.

Knowledge and Skills

  • Must have a strong background in customer service
  • Must have excellent written and verbal communications skills.
  • Effectively communicate, instruct, and motivate GHCM employees in all phases of association management policies and procedures.
  • A college degree is preferred. A High School Diploma is required.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is preferred.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures.
  • Maintain full working knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  • Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.
  • General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.
Learn More

Administrative Assistant

Location: Woodbridge, VA | Department: GHACM | Type: Full Time | Min. Experience: Entry Level
x

Gates Hudson Community Management, at the Board’s direction, effectively manages the property.  The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The ADMINISTRATIVE ASSISTANT-FIELD conducts all business in accordance with the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.

The ADMINISTRATIVE ASSISTANT-FIELD reports to and receives general supervision and direction from the Property Manager that they provide support to. The ADMINISTRATIVE ASSISTANT-FIELD is to comply with the governing documents and GHCM’s established policies and procedures and is not to take action contrary to such guidelines. This position must have the perceptiveness, interpersonal and organizational skills required to deal effectively with a wide range of people, including owners, tenants, property managers, and outside contacts all while providing quality customer service.

Essential Duties and Responsibilities:

Administrative

  • Provide administrative and customer service support for the Manager, Board of Directors, and Maintenance staff as applicable.
  • Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.
  • Assist the Manager in maintaining all office files and records in accordance with policies and procedures.
  • Assist the Leasing and Accounting staffs where applicable.
  • Log and dispense packages to residents as applicable.
  • Maintain accurate records, logs and operating data systems, as directed by your supervisor.
  • Produce daily, weekly, and monthly reports as directed by your supervisor
  • Perform additional duties as assigned.

Owner/Resident Relations

  • Maintain a positive customer service attitude.
  • Handle all calls from owners, vendors, residents, etc.
  • Ensure current contracts for all assigned properties are electronically stored.
  • Maintain owner and tenant lists (all contact information current).
  • Assist owners and/or resident with questions pertaining to Association rules & regulations and Bylaws (e.g. Parking permits, pool applications, move-in/out procedures etc.)
  • Greet all residents and prospects and direct them to appropriate individual as they enter the building.
  • Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.

Knowledge and Skills

  • A High School Diploma is required.
  • 1 to 2 years’ experience in a related office position.
  • Maintain full working knowledge of all Association and GHCM operating policies and procedures.
  • Intermediate or advanced knowledge of Microsoft Office systems, including but not limited to Outlook, Excel and Word.
  • General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.
  • Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.
  • Maintain full working knowledge of Jenark Access modules, printers, telephones, fax machine, photocopier.

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive pay and benefits package, including wellness programs and incentives
  • Gates Hudson Values: Loyalty, Expertise, Forthcoming, Superior Service, Perspective

Gates Hudson (and all its affiliates) is an equal opportunity employer. No employment practices are influenced or affected by virtue of an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, marital status, disability, veteran’s status, genetic information, or any other characteristic protected by law.

Learn More

Activity Director

Location: Lorton, VA | Department: GHACM | Type: Full Time | Min. Experience: Mid Level
x

The Activity Director (AD) provides for an ongoing program of activities designed to meet the resident abilities, limitations, and preferences related to activities.

The AD plans for and provides group activities for the residents.

Duties involve personal contact with a varying resident population and a varied work schedule that may include some weekends, evenings, and holidays.

Tasks also involve record and website keeping, attention to the environment, use of supplies and equipment, and maintenance of storage areas.

Personal Skills and Traits Desired:

  • Good verbal and written communication skills
  • Evidence of effective problem resolution skills
  • Ability to maintain composure in stressful situations
  • Resourcefulness
  • Willingness to consider the advice and opinions of others
  • Ability to make decisions and accept responsibility for the consequences
  • Ability to coordinate and conduct meetings
  • Ability to set and achieve goals
  • Ability to be organized and efficient.
  • Ability to meet deadlines
  • Ability to train and motivate others
  • Ability and willingness to act as a role model in conduct and appearance
  • Basic computer skills

 Activity Director Assigned Tasks

  • Gather resident input to effectively plan, promote and execute activities for the residents, working with Lifestyle and other committees of the Spring Hill Community.
  • Manages activities to ensure effective and meaningful activities occur to the greatest benefit to the participating residents.
  1. Ensure area to be used for activity is free (not booked).
  2. Set areas up as needed for the type of activity planned.
  3. Remind the community of activities scheduled
  4. Record keeping and related documentation tasks.
  •       Help maintain a pleasant and cheerful environment
  •       Perform other tasks as needed.
  1. Address, stamp, stuff, and mail the monthly calendars.
  2. File Photos regularly.
  3. Maintain website calendars and documentation
  4. Keep activity closets organized
  • Attend mandatory SCHA Board, Facilities and Lifestyle committee meetings.

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive pay and benefits package, including wellness programs and incentives
  • Gates Hudson Values: Loyalty, Expertise, Forthcoming, Superior Service, Perspective

Gates Hudson (and all its affiliates) is an equal opportunity employer. No employment practices are influenced or affected by virtue of an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, marital status, disability, veteran’s status, genetic information, or any other characteristic protected by law.

Learn More

Community Manager

Location: Alexandria, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson Community Management firm is looking for an experienced Community Manager for a condominium association located in Alexandria, VA . We are looking for a dedicated self-starter that is detail-oriented with the ability to multi task and follow through on tasks to completion. Exceptional customer service and follow up skills required. Knowledge of MS Office required.

Essential Duties and Responsibilities:

  • Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
  • Maintain all office files and records in accordance with GHCM’s policy and standard business practice.
  • Board Meeting Attendance as required per Management Agreement.
  • Draft the occasional request for proposals from contractors on an as needed basis.
  • Submit weekly reports and an updated task list to the Board of Directors.
  • Ensure routine expenditures are consistent with the Association’s owner approved budget.
  • Control purchases and utilize the approved vendor lists.
  • Process property invoices in accordance with established GHCM’s policy and submit invoices with purchase orders and required reports weekly.
  • Maintain records for all transactions conducted on-site.
  • Maintain a positive customer service attitude.
  • Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association’s and GHCM’s policies and procedures regarding Rules and Regulations.
  • Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  • Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.
  • Supervision of onsite staff as applicable and ensures all deadlines are met.
  • Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable..
  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
  • Supervise contractors to ensure compliance with contract specifications.

Knowledge and Skills

  • Must have a strong background in customer service.
  • Must be able to clearly convey information through written and verbal communications.
  • The Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI) is required and AMS preferred.
  • 1-2 years’ experience in Association management or a similar field.
  • A college degree is preferred. A High School Diploma is required.
  • A driver’s license may be required.
  • Maintain full working knowledge of all GHCM operating policies and procedures
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  •  Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

 

Learn More

Full Time Concierge

Location: Reston, VA | Department: | Type: Full Time | Min. Experience: Entry Level
x

Gates Hudson has an opening for a full time concierge at an apartment in Reston, VA. The ideal candidate for this position will have previous concierge experience working in a multifamily setting, must be energetic, dynamic, and customer service oriented.

Qualifications:

  • Ability to successfully provide excellent customer service to residents
  • Excellent organizational skills and strong attention to detail
  • Professional demeanor with great verbal and Written communication skills
  • Basic computer Skills
  • Must be a team player with a positive attitude
  • Yardi Knowledge Preferred

As an award winning management company, we place strong emphasis on:

  • Training and educational opportunities
  • Team work
  • Promotion from within
  • Recognized excellence through performance awards
  • Competitive pay


 

Learn More

Maintenance Supervisor

Location: Arlington, VA | Department: | Type: Full Time | Min. Experience: Manager/Supervisor
x

Gates Hudson residential is seeking a full time Maintenance Technician to support a property in Arlington, VA.  This role offers a comprehensive benefit package and opportunities for growth.   

Duties and Responsibilities: 

  • Maintaining the property including corrective and preventative maintenance measures on property equipment, fixtures, buildings and for safeguarding same. 
  • Will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.
  • Conduct all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
  • Inform maintenance supervisor of any concerns.
  • Promote goodwill among prospects, residents, employees, contractors.
  • Complete all resident requests in a timely manner and on a priority basis per policy. 
  • Provide feedback on service requests to Maintenance Supervisor/Property Manager.
  • Perform turnovers in a timely and efficient manner.
  • Report all major repairs to Property Manager prior to any expenditure of funds or contacting an outside contractor.
  • Comply with Work Order System and follow reporting procedures.
  • Provide lists of deficiencies, damage or lease violations within buildings and/or apartments.
  • Provide quality workmanship; be knowledgeable of inventory of frequency used parts and inform Maintenance Supervisor/Property Manager of shortages.
  • Comply with policy for keys, master keys, apartment common area keys.

Knowledge and Skills

  • High school diploma/GED required.
  • At least 3-5 years’ experience as a Maintenance Technician, preferably in residential property management.
  • At least 1-3 years’ experience as a Maintenance Supervisor.
  • CFC Type 2 or Universal certification is required.
  • Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
  • Must be available to handle on-call emergency services on an as-needed basis.
  • Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.

Physical Demands and Work Environment

Physical Demands

  • Constant need (66% to 100% of the time) to be on feet.  
  • Have constant need (66% to 100% of the time) to perform the following physical activities:
  1. Bend/Stoop/Squat/Climb Stairs/ Push or Pull Equipment/ Climb Ladders/ Grasp/Grip/Turning/Kneel
  • Lifting/carrying (supplies, replacement parts, ladders, etc.):
  1.                         Over 150 lbs.                            Rare need (less than 1% of the time)
  2.                         75 - 150 lbs.                              Occasional need (1% to 33% of the time)
  3.                         25 - 75 lbs.                                Frequent need (33% to 66% of the time)
  4.                         1 - 25 lbs.                                  Constant need (66% to 100% of the time)
Learn More

Leasing Consultant

Location: Reston, VA | Department: | Type: Full Time | Min. Experience: Mid Level
x

Gates Hudson, a full-service property management company is seeking a full time Leasing Consultant to join a residential property in Reston, VA. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.  

Duties Include: 

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments while providing features and benefits.
  • Proactively manage leads, document tours and complete all leasing paperwork.
  • Ensure the entire tour route is in perfect condition.
  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.
  • Understand how to incorporate the revenue management software into the sales presentation.
  • Additional duties as assigned  
  • Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred.  
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Must have excellent written and verbal communications skills.
  • Ability to quickly develop rapport with prospective residents.
  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.  
     
Learn More

Assistant Property Manager

Location: Lexington Park, MD | Department: | Type: Full Time | Min. Experience: Experienced
x

Gates Hudson Residential is seeking an Assistant Property Manager in Lexington Park, MD. 

The Assistant Property Manager is responsible for conducting all business in accordance with Gates Hudson’s established policies and procedures, all Federal, State, County and Local Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing. 

Duties and Responsibilities:  

  • Conduct on-going training with office staff.  This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and any other type of training that may be needed on a daily basis.
  • Exercise direct supervision over the entire property staff
  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
  • Periodic inspection with residents move-in/move-outs.
  • Review all notices to vacate to determine the cause of the move-out.  Make sure every attempt is made to save a potential move-out.
  • Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Consistently implement policies of the community.
  • Welcome and show property to prospective new residents.  Also, handle incoming phone calls and complete appropriate paperwork.
  • Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
  • Ensure routine expenditures are consistent with the property’s owner approved budget.  Control purchases and utilizes the approved vendor lists.
  • Actively maintain and report monthly variances and narratives.
  • Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
  • Responsible for processing, approving and submitting all invoices to the Corporate Office for payment on a weekly basis.
  • Responsible for maintaining and reconciling petty cash account.
  • Additional duties as assigned  
  • Some weekends expected

Knowledge and Skills

  • High School degree or equivalent certification required.
  • Must have 2-5 years experience in Property Management.
  • Landlord/tenant, ADA, and fair housing law
  • Ability to work independently and also as a productive member of a team.
  • Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
  • Must have a strong background in customer service.

 

Learn More

Affiliations

Calendar

Where We Are